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<Are high-efficiency systems worth it?
Yes — while they cost more upfront, they significantly reduce energy bills and often qualify for rebates.
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<Are your plumbers and HVAC technicians licensed?
Yes — all of our technicians are fully licensed, certified, and experienced.
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<Can a heat pump work in Canadian winters?
Yes. Modern cold-climate heat pumps are designed to perform efficiently even in sub-zero temperatures.
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<Can I combine rebates with financing?
Absolutely. Many customers use financing for upfront costs and rebates to offset total expenses.
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<Can you help with home renovations or new construction wiring?
Absolutely. Our electricians handle full wiring, rewiring, and electrical planning for renovations and new builds.
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<Do I have to apply for rebates myself?
No — our team helps guide you through the rebate application process to maximize your savings.
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<Do I need a sump pump?
If your basement is prone to flooding or your home is in a low-lying area, a sump pump is highly recommended.
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<Do I need permits for electrical work?
Most electrical upgrades and installations require permits, and we take care of obtaining them for you.
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<Do I really need annual HVAC maintenance?
Yes — annual tune-ups improve efficiency, reduce breakdowns, and extend the life of your system.
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<Do you install Daikin heat pumps?
Yes — TNB is an Authorized Daikin Dealer. All Daikin heat pumps installed by us come with up to a 12-year parts and labour warranty.
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<Do you install generator panels?
Yes — we install generator panels to keep essential circuits running during power outages.
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<Do you locate buried power lines?
Yes — we provide buried power line locating to keep digging and construction projects safe.
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<Do you offer 24/7 emergency service?
Yes — for both plumbing and HVAC emergencies, we’re available day or night, weekends and holidays included.
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<Do you offer electrical repairs and installations?
Yes — our licensed electricians handle repairs, upgrades, and new installations for homes across Northern Nova Scotia and Western Newfoundland.
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<Do you offer financing?
Yes — through our partner FinanceIT, we provide affordable monthly payment options.
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<Do you provide free estimates?
Yes — we provide free, no-obligation estimates for installations and major projects.
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<Do you remove and dispose of old equipment?
Yes — we’ll safely remove and dispose of your old system when we install a new one.
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<How can I tell if I have a hidden leak?
Watch for higher-than-normal water bills, damp spots on walls or ceilings, musty odors, or the sound of running water when all taps are off.
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<How do I book a service call?
Call us directly at 902-396-5439 or book online through our website.
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<How do I know if my water needs treatment?
Signs include mineral buildup on faucets, stains on fixtures, cloudy or discolored water, or unusual tastes and odors. A water test will confirm.
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<How do I request your services?
To request our services, you can [explain the process, e.g., contact our customer service team, use our online booking system, or visit our office]. Detailed instructions can be found on our website.
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<How long does a heat pump last?
Typically 10–15 years with regular maintenance.
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<How long does an installation take?
Most water heaters can be installed in a few hours. Heat pumps, furnaces, or boilers typically take 1–2 days depending on complexity.
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<How much can I save with government rebates?
Depending on eligibility, rebates range from $500 to $30,000 for energy-efficient home upgrades like heat pumps.
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<How often should I flush my water heater?
At least once a year to prevent sediment buildup and extend its lifespan.
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<How often should I replace my furnace filter?
Every 1–3 months, depending on the type of filter and usage.
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<How quickly can TNB respond to an emergency HVAC call?
We’re available 24/7 for emergencies across Northern Nova Scotia and Western Newfoundland; we respond as quickly as possible.
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<Is aluminum wiring safe?
Aluminum wiring can be safe when properly maintained, but it often requires inspection or corrective measures. We can assess your home and recommend the right solution.
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<What are your service hours?
Our service hours are [mention your operating hours, e.g., Monday to Friday from 8:00 AM to 6:00 PM]. We may offer services on weekends or holidays, depending on the type of service and availability.
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<What is backflow and why is prevention important?
Backflow is when contaminated water flows backward into your clean water supply. A backflow prevention device keeps your water safe.
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<What is your pricing and payment structure?
Our pricing and payment structure vary based on the type of service you require. You can find detailed information about pricing on our website, or you can contact our sales team for a customized quote. We accept payments through [list accepted payment methods, e.g., credit cards, checks, online payment platforms].
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<What services do you offer?
Our company provides a range of services, including [briefly describe the core services or offerings, e.g., consulting, cleaning, maintenance, transportation]. For a detailed list of our services, please visit our website.
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<What should I do if I have a burst pipe?
Turn off your main water valve if it’s safe, then call us immediately. Our emergency plumbers are on call 24/7.
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<What’s the difference between a ductless mini-split and a central heat pump?
Ductless systems are ideal for homes without ductwork or for targeted room comfort, while central systems distribute heating/cooling through existing ducts.
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<When should I upgrade my electrical panel?
If your panel is outdated, frequently trips breakers, or can’t support modern appliances, an upgrade may be needed for safety and performance.
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<Which areas do you serve?
We proudly serve Northern Nova Scotia and Western Newfoundland. Westville, Stellarton, New Glasgow, Trenton, Antigonish, Truro, Pictou, Port Hawkesbury, Sydney and surrounding communities in Nova Scotia. Port Aux Basque and Corner Brook and surrounding communities in Newfoundland.
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<Why is my drain running slow even after using store-bought cleaner?
Chemical drain cleaners often don’t clear the full blockage and can damage pipes. Professional drain cleaning is safer and more effective.
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<Why is my furnace making strange noises?
Banging, clanging, or whistling sounds could signal loose parts, airflow issues, or failing components. Call a technician right away.
